FAQ

 

 
  

• Frequently Asked Questions (FAQ)

1. What types of personalized knives do you offer?

We offer a variety of personalized knives, including hunting knives, chef knives, pocket knives, and more. Each knife can be customized with engravings (Name,Symbols)

 

2. How do I customize my knife?

You can personalize your knife by selecting the customization options available. This includes choosing the type of engraving (Name or Symbols) and any special inscriptions or designs.

 

3. What materials are used in your knives?

Our knives are made from high-quality materials, including stainless steel, Damascus steel, carbon steel, and premium handle materials such as wood, bone, and synthetic composites.

 

4. How do I care for my personalized knife?

To maintain your knife’s sharpness and appearance, hand wash it with mild soap and water, then dry it immediately. Avoid using a dishwasher or leaving it soaked in water. Regularly oil the blade and handle to prevent rust and maintain the handle’s finish.

 

5. Can I request a custom design for my knife?

Yes, we offer custom design services. If you have a specific design or idea in mind, please contact us at info@dicasteel.com to discuss your requirements and get a quote.

 

6. How long does it take to receive my personalized knife?

Production and shipping times can vary based on the level of customization and demand. Typically, personalized knives are shipped within 1-3 days of placing the order. You will receive a tracking number once your order is shipped.

 

7. Do you offer gift wrapping or special packaging?

Yes, we offer gift wrapping and special packaging options. send for us an email info@dicasteel.com . It’s a perfect addition if you’re giving the knife as a gift.

 

8. Are your knives suitable for everyday use?

Absolutely. Our knives are designed for both aesthetic appeal and functionality. Whether it’s a hunting trip or culinary use, our knives are made to perform excellently in everyday tasks.

 

9. Can I return a personalized knife?

Due to the customized nature of personalized knives, returns are generally not accepted unless there is a manufacturing defect or error in the personalization. Please review your customization choices carefully before finalizing your order.

 

10. What engraving options are available?

We offer several engraving options, including names, initials, dates, logos, and custom artwork. The available options can be selected on the product page.

 

11. How durable are your knives?

Our knives are made with high-quality materials and craftsmanship, ensuring they are durable and long-lasting when properly cared for. They are designed to withstand regular use and maintain their sharpness and appearance.

 

12. Can I choose the font and style for the engraving?

Yes, you can choose from a variety of fonts and engraving styles. If need something specific please send a email for us info@dicasteel.com 

 

13. How long does shipping take? 

Shipping times vary depending on the destination:

• Ireland: 1-3 working days
• Europe/UK: 5-12 working days
• Canada/America: 7-14 working days

14. Do you offer bulk orders for events or corporate gifts?

Yes, we can accommodate bulk orders for events, corporate gifts, and special occasions. Please contact us at info@dicasteel.com to discuss your needs and receive a quote.

 

15. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options. You can choose your preferred payment method during checkout.

 

16. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track the delivery status of your order on the carrier’s website.

 

17. Do you ship internationally?

Yes, we offer international shipping to many countries. Shipping costs and delivery times will vary based on your location. If your country is not listed, please email us at info@dicasteel.com for assistance and pricing.

 

18. Can I collect my order in person if I live in Dublin?

Yes, if you live in Dublin and would like to collect your order in person, please send an email to info@dicasteel.com to arrange a convenient pick-up time.

 

19. Is engraving free?

Yes, engraving names and symbols is free of charge. If you would like an additional photo or a special design, please contact us at info@dicasteel.com, as there may be additional costs.

 

20. How can I contact customer service?

You can contact our customer service team via email at info@dicasteel.com. We are available to assist you with any questions or concerns you may have.